Introduction
Welcome to the Privacy Policy for Filial Grace. Filial Grace is the technology practice operated by Tongshan Daxiao Trading Co., Ltd., and this document explains how we collect, use, store, share and protect personal information when you visit our website or use our services.
We take your privacy seriously and we have written this policy in plain language so that you can understand exactly what happens to your information. Please read it carefully. By using our website or engaging our services, you acknowledge that you have reviewed this policy and agree to the practices described here.
If you do not agree with any part of this policy, you should stop using the website and refrain from providing personal information to us. We encourage you to reach out with any questions using the contact details provided at the end of this page.
Who We Are
The entity responsible for your personal information, often referred to as the data controller, is Tongshan Daxiao Trading Co., Ltd. (通山县大孝商贸有限公司). Our registered address is No. 229, Group 2, Heping Cun, Dafan Town, Tongshan County, Xianning - 437000, China (CN).
Filial Grace is the name under which our technology and systems design services are offered. When we use the word we, us or our in this policy, we are referring to Tongshan Daxiao Trading Co., Ltd. (通山县大孝商贸有限公司) acting through the Filial Grace brand.
We provide computer systems design and related services, including systems architecture, cloud integration, data platform design, process automation, security consulting and ongoing technical support. This policy applies to all of those activities.
Scope of This Policy
This policy applies to information we collect through our website located at www.filialgrace.lat, through email and telephone correspondence with our team, and through the delivery of our professional services.
It also covers information collected when you request a consultation, submit a message through our contact form, subscribe to any communications, or otherwise interact with us in a professional capacity.
This policy does not apply to third party websites that we may link to, nor to the practices of companies we do not own or control. We encourage you to review the privacy policies of any third party services before you use them.
Information We Collect
We collect several categories of information, and we only collect what we genuinely need to provide our services and run our business responsibly.
Information You Provide Directly
This includes your name, email address, telephone number, company name, job title and any message content you send us through forms or email. When you engage us for a project, we may also collect billing information and the details necessary to deliver the work you have requested.
Information Collected Automatically
When you visit our website, our systems may automatically record technical data such as your internet protocol address, browser type, device type, operating system, referring pages and the dates and times of your visits. This information helps us keep the site secure and understand how it is used.
Information From Third Parties
In some cases we may receive information about you from public sources or from business partners, such as when a colleague refers you to us. We use this information only in connection with the purposes described in this policy.
How We Collect Information
We collect information through a number of ordinary channels. The first is direct interaction, which happens when you fill out a form on our website, send us an email, call us, or meet with our team during a consultation.
The second is automated collection through the operation of the website itself. As described above, certain technical details are recorded automatically when pages load and when requests are made to our servers.
The third is through the course of delivering a service. During a project, we may receive documents, access credentials and other information that you or your organization share with us so that we can complete the work. We treat that information as confidential and use it only for the project at hand.
We do not collect information through deceptive means, hidden tracking that serves no purpose, or any method that we have not described in this policy.
How We Use Your Information
We use the information we collect for a limited and clearly defined set of purposes. These include providing and improving our services, responding to your enquiries, managing our relationship with you, and meeting our legal and security obligations.
Specifically, we may use your information to respond to messages you send us, to prepare proposals and quotations, to deliver the services you have requested, to send invoices and process payments, and to provide customer support before, during and after an engagement.
We may also use technical information to maintain the security of our website, to diagnose and fix errors, and to understand in aggregate how visitors use the site so that we can improve it. Where required by law, we will obtain your consent before using your information for any purpose that is not described here.
Legal Bases for Processing
Where data protection laws apply, we rely on one or more legal bases to process your personal information. The most common bases we rely on are the performance of a contract, our legitimate business interests, compliance with a legal obligation, and your consent.
When you engage us for services, we process your information because it is necessary to perform the contract we have with you or to take steps at your request before entering into a contract. This covers preparing proposals, delivering work and managing billing.
We may also process information on the basis of our legitimate interests, such as improving our website, keeping our systems secure, and managing our business operations, provided those interests do not override your rights and freedoms. In limited cases we process information to comply with laws and regulations that apply to us.
Where we rely on consent, such as for optional marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
Third Party Services and Links
Our website may contain links to third party websites and services that we do not operate. This policy applies only to our own website and services, and we are not responsible for the privacy practices of any third party you visit through such a link.
When you follow a link away from our website, we encourage you to review the privacy policy of that third party before providing any personal information. The presence of a link does not mean we endorse the linked site or its practices.
If you use a third party service in connection with our work, such as a cloud platform or a communication tool, the handling of your information within that service is governed by that third party terms and privacy policy, in addition to our own commitments to you.
Data Retention
We keep personal information only for as long as it is needed to fulfil the purposes described in this policy, or for as long as the law requires us to keep it. When information is no longer needed, we delete it or render it anonymous in a secure manner.
The length of time we keep information depends on the nature of the information and the reason we collected it. For example, correspondence about a project may be kept for the duration of the project and for a reasonable period afterward, while billing records may be kept for a longer period to satisfy tax and accounting requirements.
We review our retention practices regularly and take steps to ensure that information is not kept longer than necessary. If you have a question about how long we keep a particular type of information, please contact us using the details below.
Data Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction. These measures include access controls, encryption in transit, and the principle of least privilege, which means our staff can only access the information they need to do their work.
We also require our service providers to maintain appropriate security standards, and we review those standards as part of our vendor management process. Our team receives guidance on handling personal information responsibly and confidentially.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe that information you have shared with us has been compromised, please contact us immediately so that we can investigate and respond.
International Data Transfers
We are based in China, and the personal information we collect may be stored and processed in China and in other countries where our service providers operate. The data protection laws in those countries may differ from the laws where you live.
Where we transfer personal information across borders, we take steps to ensure that the information receives an appropriate level of protection, such as by using contractual safeguards with our service providers or by relying on recognized mechanisms for lawful transfer.
By using our website and services, you understand that your information may be transferred to and processed in countries other than your own. We will always handle your information in accordance with this policy wherever it is processed.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These commonly include the right to access, correct, delete and obtain a copy of your information, as well as the right to object to or restrict certain processing.
You may also have the right to data portability, which means the right to receive your information in a structured and commonly used format and to transmit it to another controller. Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within the timeframes required by applicable law, and we may ask you to verify your identity before we act on a request.
If you believe we have not handled your information in accordance with the law, you may also have the right to lodge a complaint with the data protection authority in your jurisdiction.
Privacy for Children
Our website and services are intended for business users and are not directed toward children under the age of thirteen, or the relevant minimum age in your jurisdiction. We do not knowingly collect personal information from children.
If you are a parent or guardian and you believe that a child in your care has provided personal information to us, please contact us immediately. We will take steps to delete that information from our records as quickly as possible.
We do not market to children and we do not offer services that require information from anyone below the age of majority in their country of residence.
Data Breach Response
In the event of a security incident that results in the unauthorized access, loss or disclosure of personal information, we have procedures in place to investigate and contain the incident, to assess the risk to affected individuals, and to notify the appropriate authorities and affected individuals where required by law.
We keep records of security incidents and use the lessons from them to strengthen our protections. We test and update our response procedures regularly so that we can act quickly and clearly if an incident occurs.
If we determine that an incident is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and explain what happened, what we are doing about it, and what steps you can take to protect yourself.
Marketing Communications
We may send you communications about our services, updates and relevant information, but only where you have opted in to receive them or where the law permits us to send them to you in the course of our relationship.
You can opt out of marketing communications at any time by following the unsubscribe instructions included in each message, or by contacting us directly. Opting out of marketing will not affect any transactional or service related messages that are necessary for an active engagement.
We respect your inbox and we do not share your contact details with third parties for their own marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this policy periodically so that you remain aware of how we handle your information. Your continued use of our website and services after any change to this policy constitutes your acceptance of the updated terms.
If a change is significant, we will make reasonable efforts to notify you directly through the contact information we hold, in addition to publishing the updated policy on this page.
How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below.
Tongshan Daxiao Trading Co., Ltd. (通山县大孝商贸有限公司)
No. 229, Group 2, Heping Cun, Dafan Town, Tongshan County, Xianning - 437000, China (CN)
Email: assist@filialgrace.lat
Telephone: +19853193751
Website: https://www.filialgrace.lat
We will acknowledge your message and respond to your enquiry as promptly as we can.